Privacy and Refund Policy

DONOR PRIVACY POLICY

Sai Prema Foundation Fiji (TIN: 60 59687 09) is dedicated to serving the community and is committed to protecting the privacy, confidentiality, and security of our donors and supporters. This Donor Privacy Policy explains how we collect, use, process, and safeguard
your personal and financial information when you make a donation through our website.

1. Information We Collect from Donors
When you make a donation, we collect the necessary personal details to process your contribution and fulfill legal and administrative requirements. This may include:

• Contact Information: Full name, residential/postal address, telephone/mobile number, and email address.
• Donation Details: Donation amount, payment frequency (one-off or recurring), currency, and specific appeal/program chosen.
• Supporter Records: Donation history, and communication preferences. Payment Card Security: All online payments are handled directly via secure, third-party payment gateways. Sai Prema Foundation Fiji does not store, record, or retain your credit or debit card numbers, CVVs, or bank account credentials on our servers.

2. How We Use Donor Information
We use your information strictly for legitimate organisational and operational purposes, including:

• Processing and acknowledging your donation.
• Issuing official donation receipts.
• Sending updates, newsletters, and impact reports.
• Communicating upcoming fundraising opportunities.
• Responding to donor queries, feedback, or support requests.

3. Data Sharing and Disclosure
We respect donor trust and enforce strict limitations on how your information is handled:

• Service Providers: We share details solely with contracted partners essential for operations (e.g., payment processors, banking institutions, and secure mailing services). These entities are bound by confidentiality obligations and may only process data on our instruction.
• Legal Obligations: We may disclose donor information if required by statutory authorities, court orders, or applicable Fiji law.

4. Data Security and Retention
We implement robust administrative, technical, and physical safeguards – such as SSL encryption, firewalls, and restricted employee access – to protect your personal information against unauthorized access, loss, or misuse. Donor records are retained as necessary for administrative, legal, and financial auditing compliance under the laws of Fiji.

5. Your Rights and Managing Your Preferences
You have full control over your personal data:

• Opting Out: You may opt out of newsletters, updates, or appeals at any time by clicking the “unsubscribe” link in our emails or contacting our Privacy Officer.
• Access and Correction: You may request access to, or correction of, any personal information we hold about you by submitting a written request.

6. Contact Our Privacy Officer
For questions regarding your donation, updating your records, or exercising your privacy
rights, please contact:

• Email: info@saipremafiji.com
• Phone: (+679) 331 2265 (during standard business hours)
• Postal Address: Privacy Officer, Sai Prema Foundation Fiji, PO Box 15030, Suva, Fiji